With the announcement of a number of significant new appointments, GLP North America is providing a major boost to its customer service resources from its base in Greater Los Angeles. The changes affect four positions.
Summarising the expansion reflected in these appointments, GLP director sales & marketing (Americas) Tyler Wise says: “It´s a great time of growth for us in the Americas. We are adding so many more resources that touch our customers at a very direct, personal level. To be able to grow at this level, while still maintaining the personalised attention to detail our customers are used to is something I’m very proud to be a part of.”
Rick Potter will assist the company in connecting different sections.
GLP North America
Previously based in Hawaii, Potter has an extensive background in programming and design, having served as local master electrician for tours such as Bruno Mars, Katy Perry, Sting, Gwen Stefani and Eagles, as well as many corporate events. In an experiential capacity, he worked on the Beyond Van Gogh and Beyond Monet immersive experiences, and was key rigger for American Idol.
Speaking of the new role, he says: “Embarking on this new journey with GLP fills me with excitement and anticipation. I am eager to contribute my skills and learn from the innovative minds around me. This isn’t just a job for me – it´s shaping a future filled with design creativity and achievements. I look forward to being part of the GLP family and making a meaningful impact.”
He is joined by Jake Rhodes, who joins GLP as central regional sales manager, responsible for a territory extending from the Mississippi River to the Rocky Mountains. Bringing a pedigree in technical sales, with a strong architectural understanding, he says: “I am always excited to be engaging clients with intelligent lighting and expanding my wings into the touring production world.”
Tess Bautista becomes the new finance and human resources manager.
GLP North America
Bautista´s role will be to oversee the accounting department and handle reporting, finance and HR for the GLP Americas teams, reporting to director of operations AnnaLise Laundrup. Welcoming Bautista to the company, Laundrup says: “We are thrilled to have her join the GLP team. She will add a level of attention to detail that will bring efficiency and help anticipate customers´ needs.”
Finally, GLP North America has confirmed a promotion, with Anthony Giron moving up to technical service manager, having previously served five years as GLP´s service technician.
Anthony Giron will moving up to technical service manager.
GLP North America
Speaking specifically about how the customer experience will be impacted at every level by these individual appointments, Tyler Wise summarises: “Rick Potter brings a new level of customer engagement that has yet to be experienced. Jake´s energy and skillset will help ensure customers have access to the sales support they need in the most effective way possible. Anthony adds another level of technical support to expand the strong foundation established by Carl, and Tess will help us keep everything in line to be able to ensure the exceptional German Light Products level of customer service that our customers have come to expect.” (Stadiaworld, 05.04.2024)